Leica Issues Statement on M9/SD Card Compatibility

It is currently Sun Feb 17, 2019 12:33 pm

All times are UTC - 5 hours [ DST ]




Post new topic Reply to topic  [ 3 posts ] 
Author Message
 Post subject: Leica Issues Statement on M9/SD Card Compatibility
Unread postPosted: Sat Aug 06, 2011 11:33 pm 
Offline
Site Admin
Site Admin
User avatar

Joined: Wed Jun 08, 2011 11:12 am
Posts: 2218
Location: New York
Leica wrote:
Leica Camera has recently become aware of customers experiencing compatibility issues related to select types of new memory cards when used in the Leica M9.

First of all, we would like to thank you all for the lively participation on our call for assistance to solve the SD-card issue with the M9. With this information, we would like to give you the latest information on the status:
The facts from today’s point of view are:

Customers report that the camera stops working if shoot in burst mode and view images while others are still in the buffer.
We have a very limited number of customers approaching Leica for this issue. Most users do not have a problem.
If the fault occurs once, it can be reproduced.
Images can be lost in case of this malfunction and the card can be damaged/destroyed.
There are no indications that it is a firmware bug in the latest firmware 1.162.
It is not a general incompatibility of certain cards, the M9 is in general compatible with SDHC cards, including newer San Disk Class 10 and Class 1.


What Leica is doing:

Our dedicated technical teams are actively working on identifying the root cause and solving the problem.
SD-cards in question are being tested at Leica’s QA department intensively to find the root cause for the malfunction.
We are in contact with SanDisk and getting their full assistance.
We started a structured query in the Leica User Forum to get a better overview about the customer’s experience.
As soon as possible, we will communicate the issue's origin as well its solution.


Until the solution is found, what can be done if this malfunction occurs?

If possible, use cards that worked well in the past: Keep on using it, don’t format it.
Please avoid formatting cards in the computer.
If you are forced to use new cards: Use them carefully: try to avoid browsing through the images on the screen while the red LED is blinking.
In case of malfunction, please stop using the card. If images are lost, try to recover them. Here is a tool: PhotoRec - CGSecurity


As soon as we have news on this topic, we will let you know.

Leica Camera AG
Stefan Daniel, Director Product Management Photo
Jesko von Oeynhausen, Product Manager Leica M-System

_________________
Image
ImageImageImage
:{L :{L :{L :{L :{L
•LitPixel


Top
 Profile  
 
 Post subject: Re: Leica Issues Statement on M9/SD Card Compatibility
Unread postPosted: Tue Mar 31, 2015 4:35 pm 
Offline
Senior Member
Senior Member
User avatar

Joined: Sat Jan 17, 2015 1:34 pm
Posts: 411
Location: Los Angeles
Waking up this subject...

When I purchased my M-E, the salesperson at the Leica Store LA explained the slower operation of the camera's firmware/buffer, and alerted me to the compatibility issues some M-E and M9 owners had experienced with very fast, high capacity SD memory cards. He recommended I use SanDisk Ultra 8GB cards, which customers were reporting worked very well. I followed his advice, and now use those cards exclusively with my M-E and M9. I can report that I have had no problems with those cards in those cameras.


Top
 Profile  
 
 Post subject: Re: Leica Issues Statement on M9/SD Card Compatibility
Unread postPosted: Tue Mar 31, 2015 5:19 pm 
Offline
Newbie
User avatar

Joined: Wed Dec 03, 2014 10:20 pm
Posts: 4
I'm using a 32gb sandisk ultra just because I already had it. It works just fine.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 3 posts ] 

All times are UTC - 5 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
cron