As some of you know, my newly aquired M240 and 50 summilux weren't focusing properly. So I sent them in for warranty work early june to get it sorted prior to 5 weeks of travelling from mid-july onwards.
For what ever reason, it took two whole weeks for the gear to be acknowledged by leica as received for maintenance and then promise of 2-4 weeks for service.
Naturally this frustrated my greatly, because I wouldn't have my camera with me for my travels.
So, I thought about it for a second or two and then decided to contact Dr.Kaufmann about it. I thought it was a long shot, but pretty much the only thing I could do.
Within less than half a day, Dr. Kaufmann replied to me and took the matter under his attention. And today I got a message from Leica customer care that my gear will be express shipped back to me on friday! Happy days!
The start was rocky, but in the end Leica has come true. And also it's absolutely fanstatic to know that Dr. Kaufmann cares for "the little guy" as well!
As I've grown older I've come to more and more appreciate good service when I get it. I think this experience is one of those things that make Leica special and why I will continue to be their happy customer.
Thanks Dr. Kaufmann & Leica customer service!
This said, also my local Leica dealer came through. If the camera were to be late, he would have loaned me a 50 summilux and M9. Goes to show it's still worth shopping in brick&mortar stores
//Juha