Leica Trade-up Program for M9/M9-P/M-E

Late last year, in a huge story on sensor corrosion that we covered here (and shared by over 30 sites worldwide), Leica publicly acknowledged the issue with some of the CCD sensors used in the M9, M9-P, M-E, and M Monochrom cameras, where corrosion (in the form of spots) may appear in images. They began replacing the defective sensors free of charge, and will continue to do so. A trade-up program was also mentioned, and now Leica has made official a trade-up offer allowing those with affected cameras to move up to either the Leica M (Type 240) or the M-P (Type 240).

Step 1: If you believe that there is corrosion on your sensor, send your camera in to your dealer for evaluation.

Step 2: The dealer will then work with Leica Customer Care to determine if the CCD does indeed show the corrosion spots.

Step 3: If it is determined that your sensor is defective, you will have the following trade-up options:

Step 4: Once your preferred trade-up option is decided upon and payment is made, the dealer will ship you the replacement camera.

Note that if no corrosion is identified on the sensor, the camera will be returned to you as it will not be eligible for the trade-up. While there is no program in place for the Leica M Monochrom currently, please contact your dealer if you have one with an affected sensor for repair.

Leica's official response to the problem from December 10, 2014:

Leica M9/ M9-P/M Monochrom/M-E
Important Information Concerning CCD Sensors

In some cases, particularly when using the camera models Leica M9, M9-P, M Monochrom or M-E with smaller apertures (5.6-22), effects caused by corrosion of the sensor glass may be encountered. Leica offers a free replacement service for the CCD sensors of cameras affected by this problem as a goodwill arrangement. This goodwill arrangement applies regardless of the age of the camera and also covers sensors that have already been replaced in the past. Customers who have already been charged for the replacement of a sensor affected by this problem will receive a refund.

We have now identified the problem and are currently concentrating our efforts on finding a permanent technical solution. The marks on images mentioned earlier are related to the properties of the CCD sensor. The sensors are equipped with a specially coated IR filter cover glass to ensure optimum imaging performance. Should this coating layer be damaged, corrosion effects that alter the filter surface may begin to appear after several years.

The effect described does not affect the CMOS sensor of the Leica M (Typ 240). Should you be considering an upgrade from your camera to a Leica M or M-P (Typ 240), Customer Care would be pleased to make you an attractive offer following a check of your camera and under consideration of the model and its age.

If the imaging quality of your camera gives cause for complaint in this respect, we recommend that you send it directly to Leica Customer Care or the authorized Customer Care department of your country’s Leica distributor. As longer waiting times may otherwise occur, the camera should only be sent to Customer Care after prior arrangement.

Contact: Web site: http://en.leica-camera.com/Service-Support/Repair-Maintenance (link is external). E-mail: Customer.Care@leica-camera.com (link sends e-mail). Telephone: +49-6441-2080-189.

For us, it is important that we offer only technically faultless products. We are therefore particularly sorry if the imaging quality of your camera should be adversely affected in any way. We hope that the goodwill arrangement we have decided upon will allow us to remedy the problem as soon as possible and rebuild and maintain the trust you have always placed in our brand.

Here's the form for the trade-up program (click for larger):

Leica M9/M9-P/M-E sensor corrosion trade-up program form